1.  Having trouble logging in?

Be sure you are keying in the correct Employee ID and last four digits of you SSN. 

If you do not know your Employee ID please contact your supervisor.

2.  What if I don’t know my consumer’s number?

On the Report Work screen, in Segment Information, you’ll notice Find Consumers in

the upper left corner.  Click here and follow the directions at the top.  If you work with the

same consumer’s daily, add them to your Consumer List, by clicking the Add To List button. 

 They will stay in your list for further use.

3.  Can’t get to the Report Work screen?

AccelTrax has an internal messaging system.  This is here for work purposes only. 

It’s simply a way for you to communicate with employees and supervisors.  If you have

any unread messages, a screen will appear directly after logging in; you must open and

read any unread messages before moving on.

4. What is the difference in segments and shifts?

A Shift is your entire day.  From the time you walk into work to the time you leave to go

home. (I.e. regardless if you had breaks, went to lunch, switched consumers, driving to another office). 

A Segment is the explanation of your shift. (I.e. If you work with multiple consumers during

a shift you will enter each consumer as one segment.  Lunch breaks, drive time, breaks in

between consumers; they’re also entered as individual segments) There is no limit to how many segments you need.

5. What is the difference between a task code and a task element?

A Task code is a code that corresponds with the service you provided while working with the consumer. 

A Task elements are the goals from the consumer’s ISP that must be recorded when reporting work.

6.  What do I do if the network is down and I am unable to report work using the phone or web?

In an instance when your company’s network is down, please notify your supervisor.